Please take a look at our most frequently asked questions below. If you don't find the answer you're looking for, feel free to contact any store here.
I am pregnant, does that mean I receive free eye examinations?
No, but you are entitled to free prescriptions from your doctor and free dental treatment. Please read more about Pregnancy benefits on the NHS website.
Who is entitled to a free NHS eye examination?
Do you offer any kind of eye care monthly payment plan?
Do you provide Orthokeratology or Ortho-K lenses?
How do I access my images and prescriptions online via MySight?
Do you offer two for one / buy one get one free?
My child has Down's syndrome, do you offer glasses that fit their facial features?
What are coloured overlays and do you provide them?
Should I get my glasses from the same Optician who tested my eyes?
My child is aged under 5 years, do they need an eye examination yet?
What kind of guarantee do you offer?
Are you able to test the eyes if I am a wheelchair user?
Do you offer home visits for sight testing?
Are there symptoms that may show that my child is having vision problems?
Can I choose how you contact me?
