Focusing on your safety

As we make our preparations to reopen, we wanted to reassure you by covering the new measures we have put in place to ensure your safety and the safety of our teams during these difficult times.

Along with your eye health, we are of course now focusing on your safety when you visit us. As with most places you visit now, things are a little different. Please do not arrive early for your appointment as we are unable to allow you inside until it is time for you to be seen. Read on to find out more on what to expect when you next visit us.

We're keeping you safe when you visit us
We're keeping you safe when you visit us

You'll be asked to wait at the door

You'll be asked to wait at the door

All visits are currently by appointment only. Upon arrival you'll be asked to wait at the door where you can clean your hands with the sanitiser provided. We require all visitors to wear a face mask or covering please. Please see here for how to make and wear face coverings. Masks are available for a £1 donation.

Reception screens

Reception desks will have screens

We are installing protective screens on all reception desks, ensuring the safety of you and the safety of our teams.

Well-spaced seating areas

Well-spaced seating areas

Any waiting areas will offer seats that are spaced well away from each other. We would ideally like you to visit alone but we appreciate this is not always possible.

Clearly marked floors

Clearly marked floors

Our floors are clearly marked to guide you through. We are also limiting the number of people in store at any one time, to allow adequate distancing.

PPE for all staff

PPE for staff

Our optometrists, dispensing opticians and optical dispensers will be wearing Personal Protective Equipment as some close contact will be unavoidable.

Any spectacles tried on are washed afterwards 

All spectacles which are tried on are washed afterwards

Any frames which are tried on by customers are thoroughly washed before being returned to the frame display stands.

Contact-free measurements and imaging

Non-contact measurements

All facial measurements are now taken using our 3D video measurement mirror and we no longer use 'air puff' tests on your eyes. Digital retinal imaging is also now carried out during all sight exams. Read more on investments to keep you safe.

Contactless card terminals cleaned after each use

Card terminals cleaned after each use

We recommend the use of contactless payments and our card payment terminals are disinfected after each use.

Scheduled cleaning breaks

Scheduled cleaning breaks

Each day the team take scheduled cleaning breaks to deep clean the practice. Our optometrists also thoroughly clean the consulting room/equipment following each appointment. 


We hope all of these measures put you at ease, the last thing we'd want is for you to delay your routine sight examination because of safety concerns. Even more so as the lockdown will have caused many of you to now be overdue your appointments.

We are still awaiting official guidance as to when we can reopen, but it won't be long now. As soon as we are given the go ahead to reopen, we will do so and we'll let you know when that happens! In the meantime, if you have any queries or concerns, please do contact us.

Keep safe and well.


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